This link was in one of the articles we read (I think Blogs of War), but I opened it up in another window and looked at it after my reading was done. Scroll down to some of the 97 or so items they have listed on the manifesto. I think a lot of organizations (including some within BSU) should take this to heart. I hate being treated like a customer when I am going to school. I am a student seeking to learn, not to get ahead of everyone else in the class. This isn't a cuthroat business environment.

http://www.cluetrain.com/